Account Information
Orders and Shipping
- Do you have a customer service phone number?
- Do you offer warehouse pick up?
- Is expedited shipping available?
- Why is my order incomplete?
- I need a Certificate of Insurance (COI)
- I need to update my delivery date
Payment and Store Credit
- Can I apply a discount toward the purchase of a Gift Card?
- Can I get a price adjustment?
- Can I still get the sale price on an out of stock item?
- Can I use more than one promo code?
- Can I use multiple payment methods to check out?
- Do you have physical gift cards?
Product Questions
- Do I really need a Rug Pad? What size should I order?
- Do you have a store or showroom I can visit?
- Do you offer customizations?
- Do you offer Design Services?
- Do you offer gift wrapping or gift messages?
- Do you offer samples?
Returns and Exchanges
- Can I combine my returns using one label?
- Can I make an exchange?
- Can I return a final sale or MTO item?
- How do I start a return?
- What is your Registry Returns Policy?
- What is your return policy?